{"id":1608,"date":"2024-04-16T12:54:52","date_gmt":"2024-04-16T11:54:52","guid":{"rendered":"https:\/\/najd-brand.com\/?page_id=1608"},"modified":"2024-07-22T14:36:34","modified_gmt":"2024-07-22T13:36:34","slug":"faqs","status":"publish","type":"page","link":"https:\/\/najd-brand.com\/index.php\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Payments & Safety\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Is my payment data safe with you?<\/span>\n\n \n
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\n All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.\n\n\n  <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n Do you accept online payments?<\/span>\n\n \n
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.<\/p>

Learn more about our store's safe checkout experience (powered by Shopify) here.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n \n \n Where can I learn more about the payment and processing on your store?<\/span>\n\n \n
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\n For more insight, you may also want to read Shopify\u2019s Terms of Service here or Privacy \nStatement here.\n\n\n  <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n What forms of payment do you accept?<\/span>\n\n \n
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\n We accept payments from major credit card companies like Visa, Mastercard, and American Express.\n\n\n  <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Shipping & Delivery\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n How long does it take to get my products?<\/span>\n\n \n
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Domestic shipping can take up to 5 business days.<\/p>

Foreign shipping could take up to 14 business days.<\/p>

Due to global supply chain challenges, shipping times could be longer than usual.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n When will my order be shipped?<\/span>\n\n \n
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Orders placed before 4pm EST will be shipped out the day they were placed (excluding weekends and holidays). You will receive another notification when your order has shipped.<\/p>

Pre-orders are excluded from this shipping time frame.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How much does it cost?<\/span>\n\n \n
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\n Shipping rates can vary depending on your region and are calculated at checkout.\n\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n \n \n Is there free shipping?<\/span>\n\n \n
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\n Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..\n\n\n  <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n Do you ship internationally?<\/span>\n\n \n
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\n Yes, we ship our products all over the globe.\n\n\n  <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n I think my order is lost<\/span>\n\n \n
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\n If you check and see that you're product has been stuck in shipping transit or lost, please email us at contact@luxhijabs.com and we will create a claim with the shipping carrier.\n\n\n  <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Returns & Refunds\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Do you offer refunds?<\/span>\n\n \n
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No, we offer full refunds only for items that have defects.<\/p>

Please enquire for more information about our Refund policy.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How long after I complete a purchase can I ask for a refund?<\/span>\n\n \n
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A refund request can be submitted within a month after the purchase is made.<\/p>

Requests past 30 days will not be processed.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How much can I get refunded?<\/span>\n\n \n
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\n In the case when the product is damaged upon reception, you are eligible for a full refund.\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n \n \n Who pays the shipping costs in the case of a refund when the order doesn't have free shipping?<\/span>\n\n \n
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\n When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.\n\n\n  <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n Who pays the shipping costs in the case of a refund when the order has free shipping?<\/span>\n\n \n
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\n When an order includes free shipping, only the cost of the return shipping is handled by the customer.\n\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n Do you offer warranty for your products?<\/span>\n\n \n
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All our products are subject to quality control.<\/p>

Our warranty provides a guarantee against manufacturer defects.<\/p>

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQs Payments & Safety Is my payment data safe with you? All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.   Do you accept online payments? Yes, we accept online payments. […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1608","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/najd-brand.com\/index.php\/wp-json\/wp\/v2\/pages\/1608"}],"collection":[{"href":"https:\/\/najd-brand.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/najd-brand.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/najd-brand.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/najd-brand.com\/index.php\/wp-json\/wp\/v2\/comments?post=1608"}],"version-history":[{"count":22,"href":"https:\/\/najd-brand.com\/index.php\/wp-json\/wp\/v2\/pages\/1608\/revisions"}],"predecessor-version":[{"id":1819,"href":"https:\/\/najd-brand.com\/index.php\/wp-json\/wp\/v2\/pages\/1608\/revisions\/1819"}],"wp:attachment":[{"href":"https:\/\/najd-brand.com\/index.php\/wp-json\/wp\/v2\/media?parent=1608"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}